Refund policy
Welby Studio | Welby Studio International Limited
Last updated: August 2026
This Returns & Refund Policy applies to purchases from Welby Studio, operated by Welby Studio International Limited.
1. Australian Consumer Law
Australian customers may have rights under the Australian Consumer Law, including consumer guarantees that cannot be excluded. Nothing in this policy limits or excludes those rights where they apply.
2. Faulty, Damaged or Incorrect Products
If your product is faulty, damaged on arrival, unsafe, not as described or materially different from what you ordered, contact us as soon as reasonably possible. We may request your order number and reasonable supporting information such as photographs or video.
Where required by applicable consumer law, the available remedy may include repair, replacement, refund or another appropriate remedy depending on the circumstances.
3. Change-of-Mind Returns
Welby Studio offers a 30-day change-of-mind return period. To be eligible, you must contact Welby Studio customer support and initiate your return within 30 days of the original purchase date.
To qualify for a change-of-mind return, the product must be unused, undamaged and in its original condition, with its original packaging, accessories and any included items.
Our 30-day change-of-mind policy is provided in addition to your rights under applicable consumer law and does not limit or replace any rights you may have in relation to faulty, damaged, unsafe or non-compliant products.
4. Hygiene and Condition of Returned Products
Because the Pressure Point Massage Sandals are worn on the feet, we may apply reasonable hygiene requirements to change-of-mind returns where permitted by law. These requirements do not limit rights relating to faulty products or other rights that cannot legally be excluded.
5. Return Authorisation and Returns Address
Please contact Welby Studio customer support before returning any product.
Do not send returns to the Hong Kong registered office unless Welby Studio specifically instructs you to do so. If a return is approved or required, the correct returns address and return instructions will be provided directly by customer support.
The returns address may vary depending on your location, the reason for return and our fulfilment arrangements.
6. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and applicable consumer law. Where Welby Studio is legally responsible for reasonable return costs in connection with a faulty or non-compliant product, those rights will be honoured. For an approved change-of-mind return, the customer may be responsible for return shipping where permitted by law.
7. Refunds
Approved refunds will generally be issued to the original payment method. Processing times after approval can vary depending on the bank, card issuer or payment provider.
Original shipping charges and other amounts will be refunded where required by applicable law. For discretionary change-of-mind returns, any treatment of original shipping charges will be communicated as part of the return approval.
8. Exchanges and Replacements
Where an exchange or replacement is appropriate, customer support will provide instructions. Availability may depend on current stock.
9. Unauthorised Returns
Products sent to an address that has not been provided or approved by Welby Studio may not be capable of being identified or processed. Always obtain return instructions before sending a product.
10. Contact
Welby Studio
Operated by Welby Studio International Limited
Hong Kong Company No. 81058985
Email: hello@welbystudio.com
Website: welbystudio.com