Privacy policy

Welby Studio | Welby Studio International Limited

Last updated: August 2026

This Privacy Policy explains how Welby Studio International Limited, trading as Welby Studio, collects, uses, discloses and protects personal information when you visit welbystudio.com, make a purchase, contact us or otherwise interact with our services.

1. Information We Collect

Contact information such as your name, email address, telephone number and delivery address.
Order and transaction information, including products purchased, order history and payment status.
Payment information processed through our payment providers. We may not directly receive or store complete card details.
Customer support communications and information you provide when contacting us.
Technical and usage information such as IP address, browser or device information, cookies and website interactions.
Marketing preferences and information about how you interact with our advertising or communications.

2. How We Use Personal Information

Process, fulfil and deliver orders.
Process payments and prevent fraudulent or unauthorised transactions.
Provide customer service and handle returns, refunds and warranty or product issues.
Communicate about orders, products and service updates.
Operate, maintain and improve our website and services.
Measure website performance, analytics and advertising effectiveness.
Send marketing communications where permitted and subject to your communication preferences.
Comply with legal, regulatory, tax, accounting and security obligations.

3. Sharing Personal Information

We may disclose personal information to service providers where reasonably necessary to operate our business, including ecommerce platforms, payment processors, fulfilment providers, shipping carriers, customer-support providers, analytics providers, advertising platforms, professional advisers and technology providers.

We may also disclose information where required by law, to protect legal rights or security, or in connection with a legitimate corporate transaction such as a restructuring, financing, sale or transfer of business assets.

4. International Processing

Welby Studio is operated by a Hong Kong company and uses international service providers and fulfilment partners. Personal information may therefore be processed or stored in countries or regions outside Australia, including Hong Kong and locations used by our ecommerce, payment, fulfilment, logistics and technology providers.

5. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to operate the store, remember preferences, understand website usage, measure performance and support advertising. Your browser or available website controls may allow you to manage certain cookies.

6. Marketing

Where permitted by law, we may use your contact information to send marketing communications. You can unsubscribe from promotional emails using the unsubscribe mechanism provided in those communications. Service-related communications concerning an order or account may still be sent where necessary.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, customer support, record keeping, fraud prevention and compliance with legal or regulatory obligations.

8. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information. No method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights relating to access, correction, deletion, objection, restriction or other handling of your personal information. To make a privacy request, contact us using the details below. We may need to verify your identity before completing certain requests.

10. Third-Party Websites and Services

Our website may contain links to, or integrations with, third-party websites and services. Their privacy practices are governed by their own policies, and we encourage you to review them.

11. Children’s Privacy

Our products and services are not directed to children. We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. The current version will be published on our website with its last-updated date.